Privacy Policy & Terms/Conditions

Privacy Policy for the Butter Bell Crock Website.

L. Tremain, Inc. recognizes that visitors to this site may be concerned about the information they provide to us and how we handle that information. We've prepared this Privacy Policy to describe L. Tremain, Inc.'s information practices with respect to Butter Bell Store ("Site") and the services available on the Site ("Services"). By using this Site and the Services, you expressly consent to L. Tremain, Inc.'s collection, storage, use, sale and disclosure of your information as described in this Privacy Policy.

L. Tremain, Inc. reserves the right to change this Privacy Policy at any time, and will do so by posting changes to this Privacy Policy on L. Tremain, Inc.'s Site. Please check the revision date above to see if the Privacy Policy has changed. The new Privacy Policy will apply to all current and past users of the Site(s) and will replace any prior Privacy Policies that are inconsistent.

Automatic Collection: L. Tremain, Inc. may use common Internet technologies such as cookies and Web beacons to keep track of users' interactions with the Site, products and Services and to improve the quality of its Service. L. Tremain, Inc. may also collect related information such as your Internet Protocol (IP) and/or your mobile device ID, your referring website addresses, browser type, domain name and access times. In addition to your interactions on the Site, information may be collected via emails between you and Company.

Cookie: When you visit L. Tremain, Inc.'s Site and/or utilize a Service, L. Tremain, Inc.'s servers send a cookie (a small file with a string of characters) to your computer. Standing alone, cookies do not personally identify you but they recognize your web browser; unless you choose to identify yourself to L. Tremain, Inc. (through an account or otherwise), you will remain anonymous to L. Tremain, Inc.. A cookie can be either session based (assigned to you each time you sign in) or persistent (it identifies browsers that have previously visited L. Tremain, Inc.'s Site or utilized a Service). Most web browsers are initially set up to accept cookies, but you can disable your web browser's ability to accept cookies; however, if you do so, certain Site or Service features may not work.

Web Beacon: A web beacon is an electronic image on a web page that recognizes certain types of information on your computer when you visit that particular web page.

IP Address: an Internet Protocol Address is a numerical label that is assigned to each computer on the Internet.

Mobile Device ID: a Mobile Device ID is a label that is assigned to each mobile device.

Referring website address: a Referring website address identifies the address of the webpage you were on previously.

Browser: A browser is a software application used for retrieving, presenting, and traversing information resources on the World Wide Web.

In addition, L. Tremain, Inc. may utilize third parties to track and analyze usage information, and in so doing may use third party cookies. Please see more detailed information below under "Additional Information About Third Parties" if you would like to know more about third party data collection, and in particular third party cookies.

Voluntary Collection: L. Tremain, Inc. may collect information that personally identifies you if you choose to share such information while registering an account, purchasing products, using other Services, subscribing to newsletters, participating in sweepstakes, or some events. The decision to provide this information is optional; however, if you elect not to register or provide the requested information, you may not be able to access certain content or features or participate in certain areas of the Site. For example, to make a purchase you will have to provide information such as your name, address, telephone number, email address and credit card information.

Publicly Posted: Information that you post on or through any public areas on the Site (or elsewhere on the Internet) may be collected and used by anyone and may result in unsolicited messages or other contact from others.

The information we collect enables L. Tremain, Inc. to:

1. Fulfill your orders for products, including providing order confirmation and status updates
2. Enable use of the Services and administer Site activities
3. Customize the advertising and content you see on the Site and elsewhere
4. Improve the Services and Site
5. Contact and communicate with you, unless you have directed us not to
6. Conduct research and analysis
7. Provide anonymous reporting for internal and external clients
8. Provide you with additional information
9. Place you on marketing lists to receive offers and updates about products and services, such as email lists and direct mail/catalog lists, unless you opt-out.
10. Combine your information with information we receive from marketing partners and from unrelated third parties
11. Protect the security and integrity of the Site and/or Services

1. We may share non-personal information with others, such as advertisers, sponsors and business partners in anonymous form (meaning the information will not contain any personally identifiable information) for a variety of purposes.
2. In the event of a prospective or actual sale, merger, consolidation, change in control, transfer of substantial assets, reorganization or liquidation, we may transfer, sell or assign to third parties information concerning your relationship with us, including personally identifiable information and other information concerning your relationship with us.
3. Your personal information may be shared with third parties such as technical agents, payment processing vendors, consultants, advertising companies and our affiliates for performing Services, fulfilling your orders, or administering activities on the Site. All companies working for and with us must comply with our Privacy Policy and are not permitted to sell or otherwise disclose your information to third parties except as authorized by us and you or as permitted or required by law. As in any credit card transaction, if you provide your credit card information to us for purchases, your credit card company will be provided with all relevant information about the vendor, items(s) purchased, cost and other information necessary to process the transaction.
4. We may disclose your personal information if required to do so by law, in response to a governmental request, to assist in fraud protection or investigation or where we believe such action is necessary in order to protect or defend our interests or the interests of our customers or users of our Site, products or Services.
5. By agreeing to this Privacy Policy, you are authorizing us to share your personal information with the Butter Bell Store.

Please note that the manner in which we use the personal information you enter into the shopping cart will be maintained from session to session unless you modify your subscription status settings. If you enter third party personal information for the purpose of sending something to such third party, this information will only be used to fulfill, ship and confirm delivery of the product to such third party.

We do not knowingly collect personal information online from children under 13 to ensure compliance with the Children's Online Privacy Protection Act of 1998 ("COPPA"). COPPA and its accompanying regulations under United States federal law protect the privacy of children using the Internet. Because we do not knowingly collect personal information from children under the age of 13, we do not knowingly distribute such information to third parties. Our Site, products and Services may include content that may be unsuitable for children under 13 and are not necessarily monitored. L. Tremain, Inc. encourages parents to talk to their children about online safety and to monitor their children's use of the Internet.

1. L. Tremain, Inc. may establish business relationships with third parties to perform certain services on behalf of L. Tremain, Inc.. For example, L. Tremain, Inc. might contract with service providers to provide credit card processing, data management, promotional services, web hosting, web development, etc. In such cases, L. Tremain, Inc. would provide the service providers with the information needed for them to perform their respective services. Service providers may use third party cookies. order fulfillment for consumers on the Butter Bell Store.
2. Data Gathering:L. Tremain, Inc. may also establish a business relationship with third parties to track and analyze non-personally identifiable usage information from users who visit the Site or utilize the Services and these third parties may also use third party cookies. Users may go to http://www.networkadvertising.org/managing/opt_out.asp to opt-out of most third party tracking.
3. Advertisers:If there are ads on the Site, advertisers and other third parties like ad serving companies may set third party cookies (or other technologies such as pixel tags) to compile information about where you or others who are using your computer saw their advertisements and analyze and optimize the performance of the ads.

This Privacy Policy does not cover how third parties use cookies or other technologies or any information they gather through such technologies.

The Site may contain links to websites operated by third parties. Privacy policies on such linked websites may be different from our Privacy Policy, and you access such linked websites or third party content at your own risk. L. Tremain, Inc. is not responsible for the privacy policies or practices of external sites.

L. Tremain, Inc. uses reasonable physical, electronic and managerial procedures to safeguard and secure information it collects online appropriate to the nature of the information. Please be aware that no data transmission over the Internet can be guaranteed to be 100% secure. As a result, L. Tremain, Inc. cannot guarantee or warrant the security of any information you transmit on or through the Site, or in using the Service, and you do so at your own risk.

Phishing is a scam designed to steal your personal information. We would never ask you for any credit card or bank information via email, so if you receive an email that looks like it is from us asking for your credit card or bank information, do not respond.

Your personal information may be transferred to and maintained on servers or databases located outside your state or country or to a jurisdiction where the privacy laws may not be as protective as those in your location. If you are located outside of the United States, please be advised that L. Tremain, Inc. processes and stores all information in the United States and your consent to this Privacy Policy represents your agreement and understanding to this processing.

If you have any questions about this Privacy Policy or L. Tremain, Inc.'s privacy practices, please email us at support@butterbell.com

Or you can contact us by mail at:
L. Tremain Inc.
PO Box 10728
Marina del Rey, CA 90295

If you wish to exclude your personal information from our direct marketing, or if you would like to update or delete your email address, mailing address or other personal information, unsubscribe to a L. Tremain, Inc. communication or otherwise manage communications your receive from L. Tremain, Inc., you may make such changes by modifying online the subscription options and account information available on the Site (where applicable), sending an email request to Customer Service at support@butterbell.com contacting us by phone at 1-800-666-6126, or by mailing your request to us at the physical contact information above. Note that if you unsubscribe to emails it may not affect other communications you receive from us, and we will still communicate with you about transaction or account information. Please note that if you wish to opt out of receiving email communications or to remove any personal identifying information from use by a third party for marketing or advertising purposes, you must do so in writing by email or postal mail to the email address referenced in this paragraph or the postal address above.

We will use reasonable efforts to process all unsubscribe requests promptly upon receipt, and if you have advised in writing via one of the methods set forth above that you do not wish for us to share any personal information about you with any third party for marketing or commercial purposes, we will comply with your request and remove your personal information within 10 days after the date that your written email request has been received or within 6-8 weeks if you send such request by postal mail. Additional delays may occur if the email address or postal address information you provide us does not match the information in our database.

Butter Bell crock e-gift cards (“E-Cards”) may be used to purchase any eligible product available for purchase on the butterbell.com online catalog. The recipient of an E-Card will be notified via email. You may purchase E-Cards in US dollar denominations of any custom amount. The amount of the E-Card you purchase will be charged to your credit card when you confirm your purchase of such E-Card. Once the recipient of the E-Card activates the E-Card, then the value of the E-Card will appear in the recipient’s shopping cart as a credit toward purchases on butterbell.com. If a purchase exceeds the amount of the E-Card, the balance must be paid by credit card or other available payment method, in accordance with butterbell.com standard payment policies. E- Cards cannot be used to purchase other E-Cards.  E-Cards do not expire. Except where prohibited by applicable law, E-Card recipients may not (a) receive refunds for E-Cards, (b) resell or otherwise transfer E-Cards to others (including without limitation transferring E-Cards to other butterbell.com Users’ accounts), (c) reload E-Cards, or (d) redeem unused E-Card balances if they cancel their butterbell.com account. E- Cards are not currency, and do not have cash value outside of butterbell.com. L. Tremain, Inc. is not responsible for any unauthorized use of an E-Card.

California Civil Code Section 1798.83 permits customers of L. Tremain, Inc. who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please write to us at the following address:

L. Tremain Inc.
PO Box 10728
Marina del Rey, CA 90295